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Privacy Policy

At Mounted Memories Ltd, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose customer data when you interact with our website, engage with our services, or make a purchase from us. By using our services, you consent to the practices described in this policy.

 

  1. Information Collection:
    • Personal Information: We may collect personal information such as your name, email address, shipping address, phone number, and payment details when you place an order or create an account with us. This information is necessary for order processing, delivery, and customer support.
    • Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data, which helps us improve our website and services.

 

  1. Information Usage:
    • We use the personal information collected to process orders, fulfil customer requests, provide customer support, and communicate with you regarding your purchases.
    • We may use your email address to send you promotional offers, updates, and newsletters. You can opt-out of these communications at any time by following the unsubscribe instructions provided.
    • Non-personal information may be used to analyse website trends, track user interactions, and enhance our website’s functionality and user experience.

 

  1. Data Security:
    • We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
    • We use secure payment gateways for all transactions to ensure the safe handling of your payment information.

 

  1. Data Retention:
    • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required to comply with legal obligations.
    • If you wish to delete or update your personal information, please contact us at info@mountedmemories.co.uk.

 

  1. Third-Party Disclosure:
    • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfil our services (e.g., shipping partners).
    • We may share non-personal or aggregated information with trusted third parties for marketing, advertising, or analytics purposes.

 

  1. Cookies and Tracking Technologies:
    • We use cookies and similar tracking technologies to enhance your browsing experience and customise our website’s content and offerings.
    • You can modify your browser settings to disable cookies, but please note that this may affect the functionality of our website.

 

  1. Children’s Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any personal information collected from children without parental consent, we will take immediate steps to delete it.

 

  1. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website.

 

If you have any questions or concerns about our Privacy Policy, please contact us at info@mountedmemories.co.uk.